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Single Family Self Guided Flow
Project type
SaaS Product Design
Date
2024
Location
Remote
Rently redesigned its Self-Guided Tour platform to improve user completion rates. The project tackled a major issue where 79% of users failed to complete tours due to difficulties with serial number verification. The solution involved implementing selfie and text verification alternatives, providing real-time user support, and improving error reporting tools. These changes are expected to raise the tour completion rate to 88%.
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